Refunds & Cancellation

This policy covers Neuro Sphere Connect membership (launch price ₹299/month; list ₹599) billed by Razorpay Checkout, or UPI/UTR when offline pay is enabled, and platform-related charges on mentorship bookings. Patient session fees are paid directly between therapist and patient — Neuro Sphere Connect does not collect or refund those fees.

Membership billing

• Membership is for 30 days from activation and is renewed the same way until you cancel.
• Prices are in Indian Rupees (₹) and include applicable taxes where stated at checkout.
• Razorpay: their checkout and mandate flows apply; we do not store full card numbers.
• Offline UPI (when enabled): you pay the published VPA and submit the UTR; membership activates for 30 days when you submit a valid unused UTR (ops may revoke if the transfer cannot be matched). UPI is not automatic — renew with a new transfer each period.

How to cancel

Message Neuro Sphere Connect ops on the official WhatsApp channel with the mobile number used at signup, or cancel the Razorpay mandate from checkout / Razorpay customer portal when you paid by card. Cancellation stops future renewals; you retain access through the end of the paid period unless we terminate for Terms violations.

Refunds (membership)

• Cooling-off: If you cancel within 7 days of first purchase and have not used inquiry assignment or mentorship features in a material way, we will refund the first month's membership fee on request.
• After 7 days / renewals: Monthly fees are generally non-refundable for the current period. We may issue a prorated or goodwill credit at our discretion for service outages or billing errors.
• Duplicate charges: Contact us promptly; verified duplicates will be refunded.

Mentorship fees

Mentorship consult fees (and any disclosed platform fee) follow the booking rules shown at checkout. Cancellations made with reasonable notice before the scheduled slot may be refunded or rescheduled per the mentor's policy; no-shows are typically non-refundable.

Verification declined

If we decline verification before membership is charged, no membership fee is due. If you were charged in error before a decline decision, contact us for a full refund of that membership charge.

How refunds are paid

Approved refunds for Razorpay charges return to the original payment method via Razorpay (often 5–10 business days after we initiate). UPI refunds are returned to the originating UPI account; banking timelines vary.

Chargebacks

Please contact us before raising a chargeback so we can resolve billing issues quickly. Fraudulent or abusive chargebacks may result in account suspension.

Contact for billing

Use WhatsApp or Instagram from the homepage, and include your registered +91 number and Razorpay payment reference if available.

Related: Terms of Use · Privacy Policy